Privacy, Terms and Conditions

OVERVIEW

This website is operated by Carolinne B jewelry. Throughout the site, the terms “we”, “us” and “our” refer to Carolinne B jewelry. Carolinne B jewelry offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions These Terms and conditions apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Privacy,Terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change or replace any part of these Terms and conditions by posting updates and changes to our website. It is your responsibility to check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

PRIVACY

We recognizes the importance of protecting the privacy of our client’s personal and financial information and acts in accordance with this recognition. As a result, Carolinne B jewelry has instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent.

What Carolinne B jewelry collect

In order to provide our clients with the service they deserve we collects the information that our clients give us. This may include personal information given to us by you when you fill in questionnaires, contact forms or other sections of the Carolinne B jewelry website or when you post or input information to the our website; and about how you use the website.

We study our clients’ and visitors’ use of our website so we can improve our services and enhance your  experience. When you register with Carolinne B jewelry, you give us your name and email address. We do not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

How we use the information you provide

If you give us your name and email address, we may contact you by email with special information about our products. We only communicate with you by email if we have your permission. We do not sell or rent our client’s names, addresses, email addresses or other personal information.

RETURN POLICY

Our Return Policy in short

  • Contact Carolinne B jewelry before returning any items.

  • You can return the product within 14 days of delivery

  • Want to switch to another size of the same product? You can do that, just contact us.

  • Want to switch to another product? You can do that, just contact us.

Please contact Carolinne B jewelry before returning any items.


Return Conditions

You can return the product within 14 days of delivery. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Carolinne B jewelry suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Carolinne B jewelry is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Carolinne B jewelry reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

Fault

Products are classified as faulty if they are received damaged, or where a fault occurs within 6 months of purchase. This does not include damage from normal use over time.  If the faulty product returned is not in stock, you will be reimbursed the full purchase amount. Items lost or damaged in return transit will not be compensated for. Note that for customers outside the EU, VAT and other import expenses are not covered.

All enquiries: info@carolinneb.com

Please feel free to contact us if you have any questions. 

Thank you and enjoy your shopping!